Delivery Costs

Within the UK

Free shipping is offered on all UK orders over £400.00

All orders below £400 are subject the fees listed below:

UK 15.00

All UK orders are sent via recorded delivery and will require a signature.

Returns

We hope that you are delighted with your purchase, however we understand that there might be times you want to return something.

If you are not completely satisfied please contact us as soon as possible, then send your return to us within 30 days of purchase, unused. 

We can only accept returns/exchanges for up to 2 weeks, providing the item is unused, in original condition with packaging undamaged.

 Items can only be returned/exchanged if they were purchased from our website. Please contact the stockist that you purchased the item from if you didn’t purchase from our website.

Please make sure items are adequately packed, we cannot be responsible for breakages of returned items.

 We can only refund delivery costs where an item is faulty or an error has been made on our part. Please note we do not refund original shipping costs if you have changed your mind, and you will have to cover the cost of return shipping.

 We recommend you use a recorded delivery service or retain proof of posting as we can not be held responsible for items that get lost on their way back to us.

 If you notice that your order is damaged upon arrival, please do not accept the package and contact us straight away.

Alternatively, please photograph the damaged packaging/item and email us at dave@hannahturner.co.uk, or send it back to us so we can see what went wrong.

 

If you are returning a framed picture please contact us and we will arrange for collection from you.

 

Please send standard returns to:

Hannah Turner

 The Old Enfield Works

Upper Westwood

BA15 2DH

 

Any queries please call 01225 863687 or email dave@hannahturner.co.uk