Delivery Options	Delivery Time	Delivery Price
UK Standard Delivery Tracked	Estimated delivery time 3-5 working days (We cannot guarantee these delivery times during Strike Action)	£6.50 - Free on all orders over £40.00
UK First Class Delivery Tracked	Estimated delivery time 1-2 working days (We cannot guarantee these delivery times during Strike Action)	£8.00
Special delivery	Order before 1pm for delivery before 4pm next working day (We cannot guarantee these delivery times during Strike Action)	£13.50
International delivery	Delivery time depending on country of purchase	Please contact us for a quote at dave@hannahturner.co.uk

Address

We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you. You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

Items lost in transit

Orders sent via Royal Mail recorded delivery are subject to Royal Mail terms. Parcels are not considered lost/missing by the Royal Mail until 15 working days after the sending date. We are therefore unable to resend or refund for orders lost in transit until 15 working days after the order sending date. Tracking information on tracked orders is available upon request.

Returns

We hope that you are delighted with your purchase, however we understand that there might be times you want to return something.

If you are not completely satisfied please contact us as soon as possible, then send your return to us within 30 days of purchase, unused. 

We can only accept returns/exchanges for up to 2 weeks, providing the item is unused, in original condition with packaging undamaged.

Items can only be returned/exchanged if they were purchased from our website. Please contact the stockist that you purchased the item from if you didn’t purchase from our website.

Please make sure items are adequately packed, we cannot be responsible for breakages of returned items.

We can only refund delivery costs where an item is faulty or an error has been made on our part. Please note we do not refund original shipping costs if you have changed your mind, and you will have to cover the cost of return shipping.

We recommend you use a recorded delivery service or retain proof of posting as we can not be held responsible for items that get lost on their way back to us.

If you notice that your order is damaged upon arrival, please do not accept the package and contact us straight away.

Alternatively, please photograph the damaged packaging/item and email us at sales@hannahturner.co.uk, or send it back to us so we can see what went wrong.

 

If you are returning a framed picture please contact us and we will arrange for collection from you.

 

Please send standard returns to:
Hannah Turner
The Workshop
Enfield Works
Upper Westwood
Bradford on Avon
BA15 2DH

Any queries please call 01225 863687 or email dave@hannahturner.co.uk